Refund policy
Refund & Replacement Policy
At velariy, we are committed to providing high-quality products and customer satisfaction.
Returns
Due to the hygienic and personal-use nature of our products, we do not accept returns once the item has been delivered.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, you are eligible for a free replacement.
To request a replacement:
- Contact us within 48 hours of delivery
- Provide clear photo or video evidence
Once approved:
👉 A new item will be sent at no cost
Partial Refunds
In certain situations, we may offer a partial refund instead of a return or replacement.
This may apply when:
- The issue is minor
- The product is still usable
- Returning the item is not practical
The refund amount will be determined based on the situation.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect use
- Minor visual differences